Which sounds like you?
Start here — three doors, no maze.
Summit's library runs deep. You don't need all of it — you need your slice, fast. Pick the door that matches today.
Door one
Something is happening right now
Water on the floor, smoke in the air, a tree through the roof — stabilize first, read later.
This is meDoor two
I'm dealing with an insurance claim
Filed or about to file — timelines, documentation, and an advocate who works for you.
This is meDoor three
I manage a property or business
Facility managers, commercial owners, agents, and HOAs — continuity-first planning.
This is meDoor one · happening now
First: if water or fire is active, call before you read.
Summit's line is answered by a live coordinator 24/7, and the 2-Hour Emergency Guarantee applies: on site within 2 hours for active water loss or fire emergencies within the service area. If it's already stabilized, the severity check below tells you what you're likely dealing with.
Already called and wondering what happens after the crew leaves? See the restoration journey step by step — every milestone from the free inspection to the day you move back home.
Water damage severity check
Three answers tell you what you're dealing with.
Based on the IICRC S500 category and class concepts professionals use — educational, not a substitute for an on site inspection.
Answer all three and your read appears here. Active emergency? Skip the quiz — 800-769-1553 is answered live, 24/7.
Door two · the insurance claim
The claim has rules. Knowing them is most of the game.
Summit documents every loss to carrier standards, works directly with your adjuster on the restoration scope and pricing, and is deliberately not a preferred vendor — our scope answers to your loss. Start with whichever matches where your claim is:
How Claims Actually Work
The whole arc, plain English.
Open →Typical Claim Timelines
Week by week, phase by phase.
Open →Working With Your Carrier
Carrier-by-carrier process education.
Open →Request a Free Inspection
Request a free inspection and talk through next steps.
Open →The claims library on the insurance claims page includes a claim-timeline tool that maps typical expectations to your loss type.
Door three · property & business
You're responsible for the building — and everything it holds.
Summit's Facility Services division works commercial and multifamily properties across Oregon and Southern Washington: emergency response, phased restoration that keeps you operating, and scheduled cleaning programs. Guidance below is organized by property type — restaurants to warehouses.
Commercial & Facilities Hub
Restoration guidance by property type — continuity first.
Open →The Property Manager's Playbook
Portfolio-ready: mapped shutoffs, one escalation number, records that scale.
Open →For Insurance Agents & Adjusters
Disciplined carrier communication; no work without approval.
Open →Multifamily & HOA Guide
Shared walls, shared systems, shared responsibility.
Open →None of the doors fit? A human will.
One call reaches a live Summit coordinator, 24 hours a day — serving Oregon and SW Washington since 1978.