Something happened. Help is already on the way.
Water, fire and smoke, storm damage, or a biohazard loss — one call reaches a live Summit coordinator who dispatches an IICRC S500-trained crew, on site within 2 hours anywhere in our service area. We document everything and coordinate with your insurance carrier from the first walkthrough.
* Active water loss or fire emergency, anywhere in our service area — the Summit 2-Hour Emergency Guarantee.
The first hour, minute by minute.
No guessing, no waiting on hold. Here's exactly what to expect between the call and the crew leaving your driveway.
You call, we answer live
A real Summit coordinator — not a phone tree — takes the details: what happened, where, and how bad. No IVR maze, no callback queue.
A crew is on site
IICRC-trained technicians arrive with extraction, drying, and board-up equipment already loaded — anywhere in our service area, day or night.
We stabilize the loss
Water gets extracted or the structure gets boarded and tarped, containment goes up for smoke/soot or biohazard, and photos plus moisture readings go on the record.
You know the plan
A documented scope, a drying or cleanup plan, and a direct line to your Summit coordinator for exactly what happens next.
That first hour is the opening move, not the whole game. See the restoration journey step by step — the eleven milestones between the emergency call and the day you move back home.
Every emergency, one dispatch line.
Tap what's happening — we'll take you straight to the process for that loss.
Water Mitigation (IICRC S500)
Extraction, structural drying, and moisture monitoring to the IICRC S500 standard — the same disciplined process whether it's a burst pipe or a flooded lower level.
Learn moreSmoke & Soot Recovery
Damage assessment, soot removal, and hydroxyl (non-toxic) odor treatment after a fire, with contents cleaning handled alongside the structure.
Learn moreBoard-Up, Tarping & Temporary Fencing
Emergency board-up, roof tarping, and temporary fencing to secure the property the same night — whatever caused the loss.
Learn moreBiohazard & Trauma Cleanup
Discreet, certified cleanup for trauma and crime scenes, unattended death, hoarding, sewage, and other biohazard losses — handled quietly and completely by trained technicians.
Learn moreInsurance Claim Coordination
We document the loss and work directly with your adjuster from the first walkthrough — whether emergency mitigation is the whole job or phase one of a bigger rebuild.
Learn moreWhile the crew is on the way
Five things to do — and not do — before we arrive.
If it's safe to do so, shut off the water or power at the source — never wade into standing water near an active electrical circuit.
Don't touch soot or ash with bare hands. It spreads easily and can re-deposit into fabrics, carpet, and HVAC systems.
Skip the shop-vac and box fans. DIY drying often traps moisture behind walls and flooring instead of removing it — the opposite of the goal.
Take a few photos before you touch anything. It costs nothing and supports the documented scope your claim will need.
Don't wait for it to "dry out on its own." Untreated water damage can turn into mold inside 24–48 hours in our climate.
What happens when Summit answers
Despite numerous calls that evening, Summit responded immediately — sending an emergency roofer out that night, in the rain. Our Project Manager handled all insurance communication and restored our dining room to its original condition.
Summit's team met with multiple adjusters to advocate for us. The final outcome is wonderful — it feels like I've moved into a brand new home.
The Summit Standard
Below the surface
See what's really affected — interactive damage maps
While the crew is rolling, see what water, fire, storm, and biohazard losses typically touch inside walls, under floors, and in attics — so you know what we're checking on arrival.
Active emergency? Call now.
800-769-1553
If damage is active and getting worse, call the 24-hour line — a coordinator will dispatch a crew immediately. Use the form for scheduling a free inspection, a non-urgent request, or if you're reaching out on someone else's behalf.
Request a Free Inspection
Tell us what happened.
A Summit coordinator will follow up quickly. For active losses, please call the 24-hour line above instead.
Request a Free Inspection
Tell us what happened and where. A Summit team member will reach out to schedule an inspection — for active water or fire losses, call our 24-hour line instead for immediate dispatch.
Whatever this is, you don't have to handle it alone.
One call reaches a live Summit coordinator, 24 hours a day — on site within 2 hours for active water or fire emergencies in our service area.